Career Detail

Location: Lyons, GA
Type of Employment: Parts Manager

Supervises: Parts Counter Salesperson, Parts Staff, Assistant Parts Manager (by location) and Customer Service Representative (CSR)

Purpose:

Responsible for parts operations within the store location to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Execute parts department standard processes.

Responsibilities:

Works with the Corporate Parts Manager to develop and follow an annual parts department budget to provide realistic, attainable and measurable parts sales and profit goals compatible with overall dealership financial and operational objectives

Monitors parts sales on a monthly basis to ensure achievement of budgeted sales and profit goals

Participates in the development and execution of the Corporate Parts Marketing Plan

Assists with the development and training of parts personnel and completes performance reviews of parts counter salespeople and parts staff

Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures

Assists with counter sales to support customer needs

Maintains all departmental tools, equipment, and vehicles in good working order

Assists in recruiting, staffing and employee development activities. Follows all safety rules and regulations in performing work assignments

Understands and ensures adherence to corporate and customer data policies

Follows all safety rules and regulations in performing work assignments

Performs other duties as assigned

Experience, Education, Skills and Knowledge:

3+ years’ experience in Parts Department operations

Ability to effectively lead and motivate others

Strong interpersonal skills

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Excellent understanding of dealer business systems

Ability to write and speak effectively to individuals and groups

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends and willingness to be on-call 24/7

Excellent customer service skills

Willingness to learn and work hard

High School Diploma or equivalent experience


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